In the event of a dispute following the receipt of the goods, customer is given 5 working days to send a complaint via email to the address: info@siglomundo.ch
SIGLOMUNDO SAGL will issue a RMA (Return Merchandising Authorization) which must be completed by the customer.
The RMA also indicates how to return the goods.
Any refund or replacement of the product will be authorized only after the return procedure is completed and in any case after receipt of the goods in the SIGLOMUNDO SAGL warehouses. The goods must be returned in perfect condition and in its original undamaged packaging.
The products to be returned must be sent to:
SIGLOMUNDO SAGL
Corso San Gottardo, 38
6830 Chiasso
Switzerland
SIGLOMUNDO SAGL doesn’t accept returns for cigars that just you do not like and do not have quality issues
TAKE NOTE THAT IN THE EVENT OF A CLAIM YOU ARE REQUESTED TO PROVIDE THE FOLLOWING INFO:
1. If the received package is externally damaged:
- a picture of the package while still sealed showing the major impact points of the package and of the documents accompanying the package.
- A picture of the open package without handling the goods.
- A picture of the goods out of the package. WITHOUT OPENING THE PLASTIC FILM SURROUNDING THE VACUUM-PACKED PRODUCT. This guarantees that all cigars are intact and in perfect condition when they leave the warehouse.
2. In case of a compliant regarding the product:
- A picture of the open package without handling the goods.
- A picture of the goods out of the package. WITHOUT OPENING THE PLASTIC FILM SURROUNDING THE VACUUM-PACKED PRODUCT. This guarantees that all cigars are intact and in perfect condition when they leave the warehouse.
- Detailed description of the damage found on the products.
3. Send photos of the products requesting a complaint with the order number and the delivery date at info@siglomundo.ch
The time limit for validating your complaint is 5 days after receipt of your order, after this time, your complaint will not be processed and will be considered as validated by the customer.
In any case we invite you to take pictures of the goods upon receiving (open package without handling the goods; goods out of the package and still sealed) in order to be able to provide them in the unfortunate case of a claim.