TERMS & CONDITIONS

A. PRICING AND CURRENCIES

The price of each item indicated on the invoice is intended including VAT. The purchase currency indicated on the invoice can be expressed either in CHF (Swiss Francs) or € (Euro) as per Customer agreements.

B. AGE LIMIT FOR PURCHASING

SIGLOMUNDO SAGL refrains from selling and shipping tobacco-based derivative products to minors under the age of 18 and in any case in compliance with the regulations in the country of destination (which of the two values is more restrictive).

C. SHIPPING AND IMPORT FEES

In case of shipping, any costs charged to the customer will be declared on the invoice under the voice “shipping costs”. These costs will be agreed with the customer during the sale phase depending on the type of service requested and the geographic area affected by the shipment. SIGLOMUNDO SAGL is exclusively responsible for the shipment until the parcel has left the borders of the Swiss territory. The application of the regulations on customs and taxes for the importation of tobacco relating to the Country of destination will be the sole responsibility of the Customer. Any costs related to customs duties and importation taxes are NOT included if the shipment is addressed to countries where the current legislation provides for duty payments. All our products are shipped in the most discreet possible way with the release of the tracking number for monitoring by the Customer. Postal delivery is approximately 4-10 working days for most of Europe, 6-10 working days for North America, 10-20 working days for Asia and the Pacific.
Actual delivery times may vary depending on the performance of the local postal organization of the country of destination over which SIGLOMUNDO SAGL has no control or responsibility.

D. LIABILITY FOR DAMAGE OR LOSS

The Customer accepts the risk of damage or loss of the parcel. The sale and shipment of tobacco to the United States of America is not permitted.

SIGLOMUNDO SAGL
Via Ai Lungh No.23
CH-6808 Torricella
Ticino – Switzerland Mail: info@siglomundo.ch
CHE-255.907.413 Mob.: +41 76 457 04 80

E. FAILURE TO DELIVER

Delivery is guaranteed with the exception of situations resulting from Customer mistakes such as: incorrect or incomplete address; Change of address due to transfer or move; Delivery failed due to the Customer’s absence at the delivery address; Alleged loss of the parcel (s) after delivery (parcel tracking shows that the delivery has taken place but the customer claims not to have received it); Tobacco importation prohibited by local law in the country of receipt.
The Customer acknowledges and accepts that no refund will be provided if the shipment is not delivered to the Customer due to one of the reasons indicated above.

F. RETURNS AND REFUNDS

In the event of a dispute following the receipt of the goods, Customer is given 5 working days to send a complaint via email to the address info@siglomundo.ch.
SIGLOMUNDO SAGL will issue a RMA (Return Merchandising Authorization) which must be completed by the Customer. The RMA also indicates how to return the goods.
Any refund or replacement of the product will be authorized only after the return procedure is completed and in any case after receipt of the goods in the SIGLOMUNDO SAGL warehouses. The goods must be returned in perfect condition and in its original undamaged packaging. The products to be returned must be sent to:

SIGLOMUNDO SAGL
Via Ai Lungh, 23
6808 Torricella
Switzerland

G. ORDER CANCELLATION

The Customer has the right to cancel his order within 3 days from the date of acceptance and invoicing. In case of cancellation, a penalty of 20% of the order amount will be applied.

H. LEGAL DISPUTES

For any legal dispute, the designated reference forum is that of Lugano (Switzerland), in accordance with the corporate address of SIGLOMUNDO SAGL.

I. CORPORATE IDENTITY AND DOMAIN OWNERSHIP

The domain Siglomundo.ch is owned and controlled by
Siglomundo SAGL
Via ai Lungh, 23
6080 Torricella Switzerland
Company Registration Number: CHE-255.907.413
Email: info@siglomundo.ch
Phone: +41 (0)76 4570480